Terms & Conditions

These Terms and Conditions govern the use of the services and products provided by SUTRA Kart. By accessing or using our services, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, you must not use our services.

1. Acceptance of Terms
By using our website and services, you confirm that you are at least 18 years of age or are using the services under the supervision of a parent or guardian. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

2. Product Information
SUTRA offers a curated selection of pure and natural food products. While we strive to provide accurate product descriptions and images, we do not warrant that the product descriptions or other content are accurate, complete, reliable, current, or error-free. If a product offered by SUTRA is not as described, your sole remedy is to return it in unused condition.

3. Pricing
All prices are subject to change without notice. We reserve the right to modify or discontinue any product at any time. Prices for our products are listed in the currency specified on the website and do not include applicable taxes or shipping costs unless otherwise stated.

4. Payment Terms
Payment for products must be made at the time of purchase. We accept various payment methods as indicated on our website. By providing your payment information, you represent and warrant that you have the legal right to use the payment method you have chosen.

5. Shipping and Delivery
We utilize third-party service providers for shipping our products. Orders are typically shipped within 2-3 business days from the receipt of the order, and delivery is expected within 10-15 business days. We are not responsible for delays caused by the shipping carrier or other circumstances beyond our control.

6. Returns and Refunds
We have a 3-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. Refunds will be processed within 10 business days after we have received and inspected the returned item.

7. Limitation of Liability
In no event shall SUTRA Kart, its affiliates, or its suppliers be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our services or products.

8. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these terms shall be resolved in the courts located in Bengaluru, Karnataka.

9. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting the revised terms on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

For any questions regarding these Terms and Conditions, please contact us at hemanth.sutra@gmail.com.