Shipping & Delivery Policy
Shipping and Delivery Policy
Dear Valued Customers,
Thank you for trusting our brand Sutrakart. We are committed to delivering your orders in a timely and efficient manner. Please read our shipping and delivery policy below:
Order Processing
Once your order is placed, our team works diligently to process it as soon as possible. Orders are typically dispatched within 1-2 business days.
For orders placed before 3 PM on a business day, we strive to ship the same day upon confirmation.
Orders placed after 3 PM will be shipped the following business day.
Orders received on Sundays or during holidays are dispatched on the subsequent Monday or the next working day.
Please note that during peak periods, like holiday seasons, processing and shipping delays may occur. Your understanding is appreciated.
Important Note
Get FREE home delivery for all orders above ₹3000 across India.
Location vs Delivery in Days
Location Delivery in Days
Bangalore 1 Day Delivery
Hyderabad 1 to 3 days
Tamil Nadu, Pondicherry & Karnataka 2 to 6 days
Kerala, Andhra Pradesh & Telangana 3 to 6 days
Rest of India 5 to 9 days
Order Amount vs Delivery Charges
Order Amount Delivery Charges
Below ₹3000 Price Depends on Location as shown in the cart
Above ₹3000 Free Home Delivery
Shipping Method
Our shipping method is Surface By Road.
Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery. to your whatsapp or mail after ship the product
Delivery Confirmation
Once your order is successfully delivered, you will receive a delivery confirmation email. If you have any concerns regarding the delivery of your order, please don’t hesitate to contact our customer support team.
Delivery Address
Please ensure that the delivery address provided during checkout is accurate and complete to avoid any delays or misdeliveries.
Delivery Attempts
If you are unavailable to receive the delivery, our courier partner will make multiple attempts to deliver your order. Please ensure someone is available at the provided delivery address to accept the package.
Delivery Exceptions
In rare cases, unforeseen circumstances such as natural disasters, extreme weather conditions, or public holidays may delay the delivery of your order. We appreciate your patience and understanding in such situations.
Orders cannot be shipped to PO boxes or military addresses.
Rural domestic addresses may require one or more additional days to deliver.
If you receive a package that is damaged during transit, please do not accept it. You can return the same and contact us asking for another piece.
If you've received an incorrect product, please do not open the packaging. We will send you a replacement as soon as possible.
For assistance, contact our dedicated support team. Thank you for choosing Sutrakart.